Memberships FAQ Questions about our facial membership?

Membership FAQ

• How long do facial credits stay active for?

  Facial credits remain active on your account for 90 days from the date they are accrued (bill date).

• What can I use my facial credits for?

  You can use your facial credits for facials within your membership category. For example, if you have a 30-Minute Membership, you can only use your credit toward 30-Minute facials.

• Can I transfer my facial credits to someone else?

  Unfortunately, credits can only be used by the contract holder of the membership.

• How long is the minimum membership commitment?

  30- and 50-Minute Memberships require a 6-month minimum commitment. Premium Memberships require a 12-month commitment. You can cancel at any time after that with 30 days’ notice.

• How long does the cancellation process take?

  All membership inquiries will be addressed within 24-48 business hours. If applicable, memberships can be canceled within this time frame, and the cancellation will be complete 30 days from the initial email.

• Why do I have to fill out the cancellation form?

  The cancellation form provided by the membership department is necessary for properly processing your request and ensuring that we can assist you in the best way possible.

• Why can't the front desk handle my cancellation?

  Cancellations are a delicate process involving your financial commitment, so we only allow a few select team members to handle the process from start to finish, ensuring accuracy and personalized attention.