Memberships FAQ Questions about our facial membership?

Yes, your membership can be used at any location at any time.

You can reach us using the contact form below. We aim to respond within 24-48 hours. This process is in place to ensure an orderly system, preventing unintended adjustments to memberships without double written confirmation, thus avoiding any mistakes. We assure you of a prompt response.

Facial credits remain active on your account for 90 days from the date they are accrued (bill date).

You can use your facial credits for facials within your membership category and additional credits accrued can be used on add-ons.

Unfortunately, credits can only be used by the contract holder of the membership.

30- and 50-Minute Memberships require a 6-month minimum commitment. Premium Memberships require a 12-month commitment. You can cancel at any time after that with 30 days’ notice.

Memberships will be canceled within the week of the cancellation request. Please ensure to send cancellation requests at least 30 days prior to the date you are billed.

Cancellation forms are necessary in helping us understand the reason for your cancellation and helps us identify areas for improvement.

Note: Submitting a cancellation form does not automatically cancel your membership.

Cancellations are a delicate process involving your financial commitment, so we only allow a few select team members to handle the process from start to finish, ensuring accuracy and personalized attention.

Our packages are a way to enjoy a discounted price for prepaid services and are valid for up to a year.

You can upgrade or downgrade your membership after your 6-month commitment. Please be aware that charges will apply on the date of your request. Rest assured, the amount incurred will be credited towards the commencement of your new membership month.