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Happy customers of Silver Mirror
    • Yes, your membership can be used at any location at any time.

    • You can reach us using the contact form below. We aim to respond within 24-48 hours. This process is in place to ensure an orderly system, preventing unintended adjustments to memberships without double written confirmation, thus avoiding any mistakes. We assure you of a prompt response.

    • Facial credits remain active on your account for 90 days from the date they are accrued (bill date).

    • You can use facial credits for facials within your membership category. Additional credits accrued may be applied to add-on services or upgrades.


    • Unfortunately, credits can only be used by the contract holder of the membership.

    • 30- and 50-Minute memberships require a three month minimum commitment, while Premium Memberships require a minimum of a nine month commitment. You can cancel at any time after fulfilling these periods by providing 30 days’ written notice to

    • Memberships will be canceled within the week of the cancellation request. Please ensure to send cancellation requests at least 30 days prior to the date you are billed.

    • Cancellation forms are necessary in helping us understand the reason for your cancellation and helps us identify areas for improvement.

      Note: Submitting a cancellation form does not automatically cancel your membership.

    • Cancellations are a delicate process involving your financial commitment, so we only allow a few select team members to handle the process from start to finish, ensuring accuracy and personalized attention.

    • Our packages are a way to enjoy a discounted price for prepaid services and are valid for up to a year.

    • You can upgrade or downgrade your membership after your 6-month commitment. Please be aware that charges will apply on the date of your request. Rest assured, the amount incurred will be credited towards the commencement of your new membership month.

Do you still have questions, concerns or a request for membership cancellation?

Please fill out the contact form below and we will reach out within 24-48 business hours.