Skip To Content

Memberships FAQ Questions about our facial membership?

You've come to the right place! Please review our Frequently Asked Questions. If we have not answered you question in the FAQ, feel free to reach out via the contact form below.

Happy customers of Silver Mirror
  • Membership FAQ

    • Facial credits remain active on your account for 90 days from the date they are accrued (bill date).

    • You can use your facial credits for facials within your membership category. For example, if you have a 30-Minute Membership, you can only use your credit toward 30-Minute facials.

    • Unfortunately, credits can only be used by the contract holder of the membership.

    • 30- and 50-Minute Memberships require a 6-month minimum commitment. Premium Memberships require a 12-month commitment. You can cancel at any time after that with 30 days’ notice.

    • All membership inquiries will be addressed within 24-48 business hours. If applicable, memberships can be canceled within this time frame, and the cancellation will be complete 30 days from the initial email.

    • The cancellation form provided by the membership department is necessary for properly processing your request and ensuring that we can assist you in the best way possible.

    • Cancellations are a delicate process involving your financial commitment, so we only allow a few select team members to handle the process from start to finish, ensuring accuracy and personalized attention.

Do you still have questions, concerns or a request for membership cancellation?

Please fill out the contact form below and we will reach out within 24-48 business hours.


Silver Mirror Penn Quarter is Now Open

In the heart of DC at 920 H St NW. Book first facial & receive 20% off! Promocode: PQFIRSTFACIAL23

Learn more