Silver Mirror's Loyalty Points Program for Active Members

SILVER MIRROR FACIAL BAR LOYALTY PROGRAM TERMS & CONDITIONS

THESE SILVER MIRROR LOYALTY PROGRAM TERMS AND CONDITIONS ARE EFFECTIVE AS OF JANUARY 1, 2024.

The Silver Mirror Facial Bar Loyalty Program (the “Program”), operated by Silver Mirror Operations, LLC, is open to legal residents of the fifty (50) United States and District of Columbia who are 18 years of are or older at the time of registration. Void where prohibited. The Program is intended for personal use only; commercial use is prohibited.

The Program and its benefits are offered at the discretion of Silver Mirror. Silver Mirror may, at any time, terminate, change, limit, modify or cancel the Program or any rules, regulations, benefits, or conditions of participation by posting the modified rules on this page. Your continued participation in the Program after such posting will constitute your acceptance. By signing up for, accessing, or utilizing the Program, you hereby agree to these Terms and Conditions, which may be updated from time to time by Silver Mirror in its sole discretion and that you meet the eligibility requirements. Changes to the Program or these Terms and Conditions will be communicated via email or this web page. Please read Silver Mirror’s online Terms of Service located at TOS, which are incorporated herein by this reference, before participating in the Program. In the event there is a direct conflict or inconsistency between these Terms and Conditions and Silver Mirror’s online Terms of Service, these Terms and Conditions will prevail, govern, and control with respect to any aspect of the Program. These Terms and Conditions do not otherwise alter the terms and conditions of any other agreement you may have with Silver Mirror for other products and services, or the terms and conditions of any other promotional offer conducted by Silver Mirror outside of the context of the Program.

PRIVACY

Your privacy is important to us. Enrollment information collected by the Program and other information about you associated with the Program is subject to Silver Mirror’s Privacy Policy located at Privacy Policy.

ELIGIBILITY

The Program is exclusively for active, paying members of Silver Mirror’s membership program. Only one Program account may be associated with a single email address. In the event of a dispute over ownership of a membership account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

By enrolling in the Program, you agree to provide true, accurate, current, and complete information about yourself and maintain and promptly update the information to keep it true, accurate, current, and complete. If you provide any data that is untrue, inaccurate, not current, or incomplete, or if Silver Mirror, in its sole discretion, suspects that your registration data is untrue, inaccurate, or incomplete, or that you are in any way abusing your membership in the Program, Silver Mirror reserves the right to suspend, terminate or refuse your participation.

Your membership in the Program and any accumulated rewards are personal to you and may not be sold, transferred, or assigned to, or shared with, family, friends or others. You may have only one account/membership in the Program.

HOW THE PROGRAM WORKS

Members in the Program may accumulate loyalty “points” that entitle the member to Silver Mirror benefits or “Rewards”. Redemption of Rewards is subject to availability, and Rewards may not be redeemed in combination with other promotions, special offers, discounts, or coupons unless specifically allowed by the terms of a specific promotion. Loyalty points are awarded with each qualifying purchase in relation to the amount spent on skincare retail products at Silver Mirror’s physical locations equal to one (1) loyalty point for every whole dollar ($1), excluding taxes and fees. Purchases made online or through other channels are excluded. Loyalty points will be credited to a member’s account within 48 hours of purchase, subject to modification as a result of returns, exchanges, and/or voided/cancelled qualifying purchases. Loyalty points expire twenty-four (24) months from the date of accrual. If your membership is cancelled, all loyalty points will immediately expire. Once loyalty points are redeemed, they are gone and there are no refunds, returns or exchanges for additional points, cash, or other goods and services, even if you return the Reward or other items that your points were redeemed toward.

Loyalty points may be redeemed for services or products pursuant to the points scale displayed at Silver Mirror’s physical locations, which may change, in Silver Mirror’s sole discretion, from time to time. Silver Mirror’s locations may have varying redemption values.

If a member changes its membership level, the loyalty points balance and affiliated Rewards may be adjusted. Downgrading from a Premium membership to a Standard membership will result in loyalty points only being redeemable in accordance with a Standard membership.

Rewards may be subject to additional terms, conditions, restrictions or limitations, which may be disclosed in conjunction with the opportunity to redeem points for such Rewards or added to these Terms and Conditions from time to time.

HOW TO ENROLL

To enroll in the Program and begin accumulating points, members must request a Silver Mirror team member in a Silver Mirror physical location activate the member’s account and participation in the Program. Activation may require the completion of a membership enrollment form. Upon enrollment, the member will receive written notification confirming the start date.

LIMITATION ON LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ANY OF SILVER MIRROR, ITS PARENT COMPANIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND THEIR PROMOTION AGENCIES (“RELEASED PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF SILVERMIRROR IMPROPERLY DENIES A MEMBER ANY POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT NUMBER OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED.

By participating in the Program, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that member’s participation in Program, use of points or rewards, or agreement to these program terms and conditions. Silver Mirror is not responsible for requests or correspondence lost or delayed in the mail or the failure of electronic mail.

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT ALLOWABLE BY LAW, THE RELEASED PARTIES SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PROGRAM OR MEMBERSHIP IN THE PROGRAM, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

GENERAL PROGRAM CONDITIONS AND EXCLUSIONS

Silver Mirror gift cards or e-gift cards purchases are not eligible for earning points.

The Program and Rewards cannot be redeemed for cash at any time (unless required by law).

Rewards are not valid for use towards the purchase of Silver Mirror gift cards or e-gift cards, charitable items, promotional value sets, sales tax or shipping charges or combined with any other promotions, coupons or program discounts. Rewards may not be applied to previous purchases. The Program and its loyalty points/Rewards have no cash value. Redemption offers are time-limited or available only in limited quantities.

Member account spend balances may not be combined with another member’s account spend balance, transferred, or sold. Member account spend balances have no cash value and cannot be redeemed for cash at any time. Member account spend balances have no purpose or use other than in exchange for benefits, products or services offered by Silver Mirror.

Member account spend balances are not valid unless earned in strict compliance with the requirements set forth and intended by Silver Mirror, and member shall not attempt to earn account spend credit by any means (including without limitation, by using any script, bot, data mine, or other automated means) that only simulates applicable requirements. In the case of a dispute regarding the account spend balance available to any member, Silver Mirror’s decision will be final. Upon termination of membership for any reason, all account spend credit will be forfeited and Silver Mirror will not provide cash equivalent for rewards or account spend balances.

Silver Mirror is authorized to contact a member at the phone number below via phone and text (SMS) using automated dialing technology for marketing/advertising purposes. Not a condition for purchase. Message and data rates may apply. To opt-out at any time reply “STOP”.

Silver Mirror is not responsible for problems related to any of the equipment or programming associated with or utilized by the member; any human error; any interruption, deletion, omission, defect or failure of any network or electronic transmission for whatever reason. This Program and these Terms and Conditions will be governed by and construed under the substantive laws of the State of Florida, without reference to conflict-of-laws considerations.